1. PMBOK định nghĩa “deliverable”:
Deliverable [Output/Input]. Any unique and verifiable product, result, or capability to perform a service that
must be produced to complete a process, phase, or project. Often used more narrowly in reference to an
external deliverable, which is a deliverable that is subject to approval by the project sponsor or customer. See
also product and result.
2. A deliverable, or product, can be tangible or intangible, but measurable criteria must be determined for each. Deliverables are often documents such as specifications, requirements, plans, hardware, software, buildings, etc